Egypt's Hub

Terms of Service for Egypt's Hub

Welcome to Egypt's Hub's terms of service! By using our services, you agree to the following terms and conditions:

  • You must be at least 18 years old to use our services.

  • All content provided on our website is for informational purposes only.

  • You are not allowed to copy, distribute, or modify any content from our website without prior written consent.

  • We are not responsible for any damages or loss incurred as a result of using our services.

  • Third-party websites or services accessed through our platform are subject to their own terms and privacy policies.

  • We may update or modify these terms at any time without prior notice. It is your responsibility to regularly check for any change

 By using our site, you are willingly and agreeing to comply with the following terms and Conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this site.
kindly go through the general terms and condition carefully, as all clients booking using this website will be deemed to have read and accepted the booking conditions set out below.

A booking is accepted and becomes legally binding only from the date when we confirmed its acceptance in writing and issued a confirmation invoice.

The Contract is between the Company and the Client, being all persons named on the booking form traveling or intending to travel our company services. Holidays to Egypt, Jordon, Italy, and Greece are operated by our partners in travel for which the Company is acting as an authorized agent and the contract is between our partners and the client.

TOUR PRICE

Our package prices are estimated according to the season of travel, and the chosen hotel/cruise category. We basically quote all-out travel programs based on 5 and 5-star deluxe accommodation.

  1. All our Tour Prices are per person based on two persons sharing one room. 
  2. Single/Triple/ prices are as stated or as negotiated at the time of pricing the tour.
  3. All prices are quoted in US dollars for all the countries using Dollars, for the other Euro zone, it will be subject to another quote in Euro.

 

PAYMENT FOR YOUR HOLIDAY:

To book a tour we will first request a vacation deposit which is required to reserve space for you for a deposit of $ 100 that is non-refundable, non-transferable, per person. We accept wire bank transfer, cheques, Payment of the deposit indicates you have read and accepted these Terms & Conditions. Your booking is not confirmed until the deposit is received at our bank and you receive a confirmation invoice.

Once the booking is confirmed – rest of the balance will be due, including any surcharges applicable at that time, must be paid to the company or their agent not later than 90 days before departure. The Company will not accept responsibility for any money sent by post. The Company reserves the right to pass on any charges relating to returned cheques. Payment can be made by debit cards and all major credit cards (only on site). The Company reserves the right to charge 3% of the total amount due in relation to payments made by credit card.

The Company will not be responsible for documents mislaid or lost in the mail system. Once all payment is done, we will send all trip documents by email. In the case of non-payment of the balance by the due date, the Company will treat the booking as canceled by the Client and reserves the right to charge the Client a cancellation charge in accordance with the scale set out below. Amount paid to an agent acting on behalf of the Company, for tours operated by the Company, are held by the agent on behalf of the Company.

CHANGES BY THE CLIENT

Any changes to the original booking (for example, hotel, and passenger names but not departure dates (see below) after the booking was fully paid and confirmed must be confirmed in writing by booking manager, however it might be subject to addition costs that the Company may incur. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

Any changes of arrival or departure dates might be subject to additional fees unless the request is within 60 days of arrival date.

Bookings are non-transferable and non-refundable. If eligible for our lifetime deposit as detailed in paragraph four, and requesting changes from the original booking or requesting a change of departure date more than 60 days prior to travel the administration fee will not be charged.

 

SUBSTITUTION OF CLIENT NAME OR DELAY OF YOUR TRIP

If any number of the Party is prevented from traveling it may be possible to transfer the booking to another suitable person provided that written notice is given at least 45 days prior to arrival. Otherwise cancellation policy will apply. However, in addition to the charges shown below air tickets also incur cancellation charges as detailed below.

If the clients wish to postpone the trip to a later date, then a written notice should be given at least 45 days prior to departure. An administration fee of USD 100, will be charged plus any additional costs that are imposed on the company.

CANCELLATION BY THE CLIENT

Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company will determine the cancellation fees applicable. The cancellation charges shown below are those which will apply to our tours.

  1. During the normal period
  • Cancellation 90 days prior to arrival date suject to US $ 100.00 per person (booking fees)
  • Cancellation 89 day to 61 days subject to 10% plus US $ 100.00 per person (booking fees)
  • Cancellation 60 days to 45 days prior to arrival date subject to 50% plus US $ 100.00 per person (booking fees)
  • Cancellation 44 days to 30 days prior to arrival date subject to 75% plus US $ 100.00 per person (booking fees)
  • Cancellation less than 29 days subject to no refund

 

  1. During the high season and internatonal hoildays
  • Cancellation 90 days prior to arrival date suject to US $ 100.00 per person (booking fees)
  • Cancellation 89 day to 61 days subject to 50% plus US $ 100.00 per person (booking fees)
  • Cancellation 60 days to 45 days prior to arrival date subject to 75% plus US $ 100.00 per person (booking fees)
  • Cancellation less than 44 days to 30 days prior to arrival date subject no refund

Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy.
All claims must be made directly to the insurance company. In the event of the cancellation of a booking where the client is liable to pay the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the canceled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients.

TRAVEL INSURANCE

The Client must take out suitable travel insurance in order to take part in a tour organized by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising from illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged by the Company is what they require and should arrange supplementary insurance if need be.

 

CHANGES BY THE COMPANY:

The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. The Company reserves the right at any time to cancel or change any of the facilities, services, or prices described in our brochure or website (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accept no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure the Client will have the choice of either: accepting another tour of equivalent or superior standard; or a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or canceling the tour and obtaining a full refund. ‘The definition of “major change” is a change that is reasonably required but will depend on the individual tour and circumstances. Examples of minor changes include alteration of the Client’s outward/return flights by less than 12 hours, changes to aircraft/transportation type, re-routing of journeys, and a change of accommodation to another commensurate to the standard as advertised within the brochure, for the specific tour as confirmed by the client.

Provided that the major change, prior to departure is because of “Force Majeure” or “Low Bookings” compensation will be limited to USD 80 per person traveling. “Force Majeure” includes war, a threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. “Low Bookings” is where the minimum number of passengers to run a package tour or optional tour and make it viable, as set out in the Company’s documentation, is not achieved. Please note that the prices detailed in the Company's brochures or online may be subject to change, for reasons beyond the control of the Company.

CANCELLATION BY THE COMPANY

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 40 days before departure, except for Force Majeure, Low Bookings, or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for nonrefundable domestic flights. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

SURCHARGES:

The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs, fuel surcharge, entrance fees, overflying charges, airport charges, local taxes, and an increase in scheduled airfares. Clients have the rights to accept or not, if not a full refund will be send back, however a deduction of the wire transfer cost, domestic flights, and other nonrefundable item will be deducted.

BOOKING TRANSFER

Booking cannot be transferred as flight ticket, cannot be transferred, hotels and cruise confirm the booking under specific name and they consider name change is subject to availability, however we will do our best to allocate the new name (s) but it might be subject to addition fees

TRAVEL AND CANCELLATION INSURANCE

Clients should take the full responsible for arranging their own insurance includes baggage damaged, health and medical insurance etc. there are many packages and you have to choice one according to your needs

PASSPORTS, VISAS, AND VACCINATIONS

Clients should have a valid passport of a minimum of 6 months from the date of travelling. A copy of the passport should be send to us to complete the booking details.

Most of the nationalities are welcome to have a visa upon arrival at the airport, please check if you are in tittle for such services.

In case vaccination certificates if required, we will let you know prior to arrival without responsibility on the part of the Company.

 

 

TOUR PARTICIPATION AND CLIENT RESPONSIBILITY

If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.

Please note that if you choose for any reason not to participate in any part of the tour itinerary once on the tour, there will be NO refund for these services, as they are prepaid based on the number participating. If you miss part of the tour due to medical reasons your Insurance should cover this portion if pre-purchased.

 

TOUR CANCELLATION BY US:

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before the start of the tour except for force majeure or any political disturbances, or the client's failure to make all payments (including the final balance and any surcharge) when due. Please note our tours require a minimum number of participants to enable us to operate them. 
If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you of cancellation for this reason not less than 8 weeks before the start of your tour. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us. We regret we cannot meet any visa, vaccination, or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible transport and other arrangements which can be canceled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour.

 

 

BROCHURE ADVERTISING MATERIAL ACCURACY

The information contained in our brochures, on our website, and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must, therefore, ensure you check all details of your chosen tour (including the price) with us at the time of booking.

 

FLIGHTS

Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airline concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/arrival time previously given to the Client or shown on the Client’s ticket. The Company is not responsible for any losses suffered if the Client is delayed and misses any flights - these matters are at the sole discretion of the airline concerned.

However, in all cases it is client’s responsibility to advise the full flights details booked by themselves to enable us to provide transfer, and built the full details of the program accordingly.

 

RESPONSIBILITY

We act as an agent for the owners and contractors providing transportation, hotel, or other services. We make every effort to ensure that all travel arrangements and services, connected with the tour, will be carried out as specified. However, in some instances, we do not have direct control over the provision of services by suppliers and we do not accept liability for errors and omissions of such suppliers.

 

COMPLAINTS

If a client has a complaint about any of his/her tour arrangements, the client must inform the Company at the time. It is only if the Company knows about problems that there will be the opportunity to put things right. Failure to complain of the spot may result in the client's ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client's complaint cannot be resolved on tour they should notify the Company in writing within 28 days of their return from tour. Please contact your booking manager or check our contact details on our website.

 

PRIVACY POLICY

In order to process your booking, the Company needs to collect certain personal details from you. These details will usually include the full names, copy of the passport for all participants, and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies, etc.). The information may also be provided to security or credit checking companies, and public authorities such as customs/immigration if required by them, or as required by law.
Except where expressly permitted by the Data Protection Act 1998, the Company will only deal with the personal details you give to the Company as set out above unless you agree otherwise.

 

IMAGES:

Hotel images featured in our brochures and website are used for illustration purposes only. your specific hotel (where hotel accommodation is included as part of your chosen tour) may differ from the representation provided. Clients agree that any images taken of their likeness whilst a participant in tours provided by the Company or through the supply of image(s) by fellow clients can be used in any form of media for the Company.

 

IMAGE COPYRIGHTS

Some images on this website are not the property but for the copyright owners. We respect the intellectual property rights of the owners and if you believe that infringement of your copyrights has occurred by our use of the images and would like to have them altered or removed then please do not hesitate to contact us. We will take whatever action is necessary for the removal or alteration of the challenged images on our website.

 

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.